Register with Golisimo

How do you open an account, step by step?

To open an account with us, provide accurate contact details, date of birth, country of residence, chosen account currency and a secure password. Use your own details and do not register for another person. Registration is for adults only. Choose a password that is not used for another online service, keep it confidential and never share account access with a friend, family member or payment intermediary. We may ask questions if registration details conflict with verification documents or payment information.

Use an email address you can access for account recovery, withdrawal information, security notices and important service messages. Check that it is correctly entered before continuing. If you later lose access to that address, contact our support team through the account route so we can check the request before changing it.

Which documents do we need to verify you?

We verify identity before the first payout regardless of value. Submit a government-issued ID, proof of address dated within the previous three months and, when relevant, proof of the payment method within 30 days. Verification usually takes about 10 days. A document photograph must be readable, and card evidence must disclose only the permitted final four digits.

The name, date of birth and country supplied at registration should match your verification documents. Tell support if your email address or another essential detail changes. We allow one account per person; a second account can delay review and may lead to closure or removal of benefits connected to duplicate use.

How do you claim the welcome package?

At your first deposit, enter BENVENUTOGOL if you choose our optional casino welcome package: 350% up to €2,500 plus 300 free spins across the first three deposits. It is split into 150% up to €1,250 plus 200 free spins, followed by 100% up to €750 plus 50 free spins and 100% up to €500 plus 50 free spins. The package is not applied merely because an account exists.

Read the complete eligibility, wagering, timing, payment-method and conversion rules in our bonus terms before opting in. Do not deposit on the assumption that support can alter the offer afterwards. The terms explain when a deposit qualifies and help you decide whether the package suits you.

How do deposits, withdrawals and level caps work?

Use only a card, bank account, wallet or other payment method in your own name. Keep payment references available in case our payments team asks for clarification. Payment evidence may be requested before a payout to confirm that funds return through an appropriate route, helping us protect the account holder and prevent diversion to an unrelated person. The minimum fiat deposit is €20, or the crypto equivalent of €10.

Before requesting a payout, ensure that account details and verification documents are current. Withdrawal approvals are considered Monday to Friday from 06:00 to 17:00 GMT. Bank transfer has a 15% withdrawal fee and is reserved for withdrawals of €5,000 and above.

The amount we can approve depends on the published verification level. Level 1 allows €500 a day and €7,000 a month. Level 5 rises to €1,500 a day and €20,000 a month, with tier assessment every 90 days. Completing verification early can avoid a delay when you later decide to request a payout. Check your current level and the relevant limit before making plans for a withdrawal.

Do not treat a higher level as a guarantee that a payout will bypass the usual account and payment checks. We review the information needed to process each request responsibly.

Which limits can you set when you register?

You can set deposit and loss limits to help keep spending within a personal budget. If you need a longer break, request self-exclusion and we will restrict normal account access for the period you choose. These tools are intended to apply across your account, not merely during one visit. Take time to set limits before you start rather than waiting for a difficult session.

Account availability depends on age, country and our restricted-territory rules. Do not try to bypass checks with another account, a false address or someone else's payment method. If registration cannot continue, contact support for a factual explanation instead of creating a duplicate account. Do not use our service if you are under 18 or in a restricted territory.

Where do you get help before you deposit?

For registration or ordinary account-access help, contact [email protected] or use our 24/7 live chat. For a complaint requiring formal review, write to [email protected] with your account email and any relevant reference. For data questions, email [email protected] or [email protected]. We do not offer telephone support. Never send passwords or full payment-card numbers by email.

Read the terms, privacy policy, AML policy and bonus terms before making a deposit. Gambling can cause harm, so stop and seek support if it is no longer enjoyable or affordable. A welcome offer should not make you spend more than planned. If affordability is uncertain, do not deposit until you have made a personal decision that is comfortable for your budget.