About Golisimo

Who we are

We are Golisimo, an online sportsbook and casino with a single account balance. We make our operational rules available in plain language so that a player can understand how account access, payments, verification and help work before making a deposit.

Licensing and player safeguards

We do not hold a national gambling licence in the player's country. Instead of implying a licence that we do not have, we explain the safeguards we operate: encrypted connections, one account per person, player-set deposit and loss limits, and self-exclusion when a player asks us to restrict access. Casino.Guru's independent database rates our Safety Index as Above Average and notes that no official licence has been granted.

Identity checks and payouts

We verify every account before its first payout, with no amount threshold. Within 30 days, provide a government-issued identity document, proof of address and, where relevant, evidence of the payment method. Our review usually takes about 10 days. Published payout caps are Level 1: €500 daily and €7,000 monthly; Level 2: €500 and €10,000; Level 3: €800 and €12,000; Level 4: €1,000 and €15,000; Level 5: €1,500 and €20,000. We approve withdrawals on weekdays from 06:00 to 17:00 GMT.

Account care

Deposit and loss limits are chosen by the player and applied to the account. A request for self-exclusion prevents normal access for the selected period. We keep verification, payment and support work separate from promotional choices, and we ask players not to open another account if an existing account is restricted or closed.

Contact routes

For an unresolved service issue, write to [email protected] with the account email and relevant transaction reference. For personal-data requests, contact [email protected]. General operational help is available at [email protected], and live chat remains available every day.

Service information

We describe offers, payment conditions and account rules in terms that can be reviewed before participation. Where an amount, deadline or eligibility rule matters, players should rely on the current written terms rather than an informal support message. If information is unclear, our support team can explain the process but cannot change a published rule for one account.

Payment decisions

A withdrawal is checked against the account, verification status, payment route and published payout level. We do not treat a high or low withdrawal amount as a reason to skip identity checks. If more information is required, we explain what is missing and give the player a route to submit it securely.

Responsible choices

Our limits are designed to be chosen before spending becomes difficult to control. A deposit limit restricts how much can be added during the selected period, while a loss limit can help a player stop after a chosen amount. Self-exclusion is a stronger option for players who need access paused rather than merely reduced.

Security practices

We use encrypted connections and access controls to protect account information in transit and at rest. Players should choose a unique password, keep it private and contact support quickly if an unfamiliar login, payment attempt or account message is noticed. We may suspend access while a security concern is reviewed.

Open contact paths

The contact address for complaints is separate from the address for personal-data rights so that each request reaches the appropriate team. A complaint is reviewed on its merits, while a data request is handled under the privacy policy. Keeping these routes distinct helps us respond with the information relevant to the request.

Territory controls

Registration and payment checks are used to apply restricted-territory rules. Players remain responsible for providing their real country of residence and for telling us when that information changes. We may decline access if the account information, technical signals or payment evidence indicates that access would not be permitted.

Restricted territories

Players from the following countries cannot register or play at Golisimo: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Netherlands and Dutch Antilles, North Korea, Romania, Russia, Sweden, Ukraine, United Kingdom, United States, and Côte d'Ivoire. Bonus restrictions apply additionally in Tunisia, Bosnia, Indonesia, and Malaysia. The list is enforced at registration and at deposit.